Contact
Customer Service Hours: 10am-6pm, Monday through Friday
Phone / Text: +1 (503) 975-5805
Email: frontdesk@onedna.earth
Instagram DM: @onedna.earth 

Virtual Appointments

Our team provides private appointments over video chat to interested clients. To book a time, please email frontdesk@onedna.earth. 

Size & Fit

Most item pages include size and fit guidance. We also welcome questions relating to size and fit. Please email frontdesk@onedna.earth and the appropriate team member will respond. Once you’ve received your order, if it doesn’t fit right we’ll switch it out. 

Shipping
We ship worldwide and offer a range of carriers and rates including low cost and express services, available at the checkout. Orders are typically shipped out within one to two days and tracking information is provided via email or text. International orders may be subject to duties and taxes upon delivery.

Returns
Items may be refunded, returned for store credit, or exchanged within 30 days of the received date. Sale items, vintage, samples, and intimate items such as face masks and swimwear are not eligible. Returned items must be unworn, unwashed, and unaltered. To initiate a return please email frontdesk@onedna.earth.