Customer Service

Size & Fit

  • Our clothing is consciously designed to fit a broad range of body types.
  • Most items include a size chart and fit guidance. Items are true to size except where noted.
  • We typically recommend clients choose their regular size; size up for a more relaxed look; or size down for a more fitted look.
  • We will gladly answer questions about size and fit. If you're not satisfied with the fit, we offer free shipping on exchanges. See Contact, below, for details.


  • We ship worldwide and offer a range of carriers and rates, including low cost and express services, available to review before you checkout.
  • Orders are typically processed and shipped within 2 business days. You will receive an order confirmation when your order is placed and a tracking number once your order is dispatched.
  • We typically ship using cardboard packaging that is readily reusable and recyclable.
  • Some international regions may charge additional fees, due at the destination.
  • In the event your package is lost or stolen following delivery, neither the carrier or One DNA can be held liable for any reimbursement costs.
  • Please track your package and be ready to receive it at the delivery time.

Returns & Exchanges

  • Items may be refunded, returned for store credit, or exchanged within 30 days of the received date.
  • We offer free shipping on exchanges.
  • Returned items must be unworn, unwashed, and unaltered.
  • Sale, intimate (such as face masks and swimwear), sample, and vintage items are not eligible.
  • To initiate an exchange or return please email

Ann Arbor Store

12 Nickels Arcade
Ann Arbor, MI 48104 USA
Monday thru Saturday 11pm - 7pm EDT
Sunday 12pm - 6pm EDT


Customer Service Hours: Monday thru Saturday 12pm - 6pm EDT
Phone / Text: +1 (734) 730-0948
Instagram DM:

For wholesale enquiries please contact Travis Weaver at