Customer Service

Size & Fit

  • Our clothing is consciously designed to fit a broad range of body types.
  • Most product pages include specific fit guidance and a size chart. Items are true to size except where noted. We typically recommend clients choose their regular size or size up for a more relaxed look.
  • We will gladly answer questions about size and fit. See Contact for more.
  • If you're not satisfied with the fit, we offer 30 day returns and free exchanges. See Returns & Exchanges for more.

Shipping

  • We ship worldwide and offer a range of carriers and rates. Standard shipping is $7.50 and shipping is free on orders $100+ (US). Express and international services are available to review at checkout.
  • Orders are typically processed and shipped within 2 business days. Standard shipping typically arrives in 3 to 4 days (US) but exceptions may apply.
  • You will receive an order confirmation when your order is placed and a tracking number once your order is dispatched.
  • Some international regions may charge additional fees, due at the destination.
  • We typically ship using cardboard packaging that is readily reusable and recyclable.
  • In the event your package is lost or stolen following delivery, neither the carrier or One DNA can be held liable for any reimbursement costs. Please track your package and be ready to receive it at the delivery time.

Returns & Exchanges

  • Items may be refunded, returned for store credit, or exchanged within 30 days of the received date. We offer free shipping on exchanges and do not charge handling fees.
  • Returned items must be unworn, unwashed, and unaltered.
  • Sale, intimate (such as face masks and swimwear), sample, and vintage items are not eligible.
  • To initiate an exchange or return please email frontdesk@onedna.earth.

Ann Arbor Store

12 Nickels Arcade
Ann Arbor, MI 48104 USA
Google Map / Apple Map

Summer Hours:
Monday thru Saturday 11pm - 7pm EDT
Sunday 12pm - 6pm EDT

Contact

Customer Service Hours: Monday thru Saturday 11pm - 6pm EDT
Phone / Text: +1 (734) 730-0948
Email: frontdesk@onedna.earth
Instagram DM: @onedna.earth

For wholesale enquiries please contact Travis Weaver at travis.weaver@onedna.earth