Customer Service

Contact
Customer Service Hours: 10am-6pm EDT, Monday through Friday
Phone / Text: +1 (503) 975 5805
Email: frontdesk@onedna.earth
Instagram DM: @onedna.earth 

Shipping

📦 Enjoy free US shipping on orders $100 and up!

We ship worldwide and offer a range of carriers and rates including low cost and express services, available to review before you checkout. Orders are typically shipped out within one to two days and tracking information is provided via email or text. International orders may be subject to duties and taxes upon delivery.

Returns

Items may be refunded, returned for store credit, or exchanged within 30 days of the received date. Sale items, vintage, samples, and intimate items such as face masks and swimwear are not eligible. Returned items must be unworn, unwashed, and unaltered. To initiate a return please email frontdesk@onedna.earth.

Size & Fit

Most item pages include size and fit guidance. We also welcome questions relating to size and fit. Please use the contact methods listed above and the appropriate team member will respond. Once you’ve received your order, if it doesn’t fit right we’ll switch it out.

Virtual Appointments

Our team provides private appointments over video chat to interested clients. To book a time, please email frontdesk@onedna.earth.

We are a black and queer owned small business✊🏾🏳️‍🌈 Learn more.